From grinding to tamping, your Barista Express Impress should make preparing your coffee easier. If the grinder is not working, the dosing system is causing problems, the tamping lever is stuck or no coffee is coming through, Brew & Grind offers a free initial assessment to determine the fault, with no obligation to proceed with the repair.

A straightforward repair, with reassurance

Free initial assessment

We assess your machine to determine the fault. If the repair costs more than you expected, there is no obligation to go ahead.

Free printerless Royal Mail collection

We offer free collection from your door. No printer and no trip to the Post Office needed.

12-month repair warranty

Our repairs come with a 12-month warranty for reassurance beyond the repair itself.

What’s wrong with your Barista Express Impress?

Grinder not working or coffee not dispensing

Grinder staying silent, making unusual noises or running without delivering ground coffee? Tell us what happens when you start grinding.

Dosing problems or dose indicator issues

If the dosing process does not complete as expected or the indicator behaves unexpectedly after tamping, describe what you see and which stage is affected.

Assisted tamping lever stuck or not moving normally

Tell us whether the lever is difficult to move, fails to return normally or the tamping process does not complete. Do not force a mechanism that feels stuck.

No water or coffee coming through

Poor flow, coffee only dripping through or no water from the group head? Tell us what happens when you press the brew button.

Steam wand not working or weak steam

If the steam wand produces no steam, intermittent steam or less steam than usual, include the symptom in your enquiry.

Leaking water, not turning on or tripping the electrics

Describe where water appears or what happens when you switch on. If water may be reaching electrical components, stop using the machine. If it trips the electrics, stop using it and unplug it if safe to do so. Do not repeatedly reset the supply to test it.

Tell us the make, model and fault

Use the enquiry form below with your contact details and a short description, such as “Sage Barista Express Impress, tamping lever stuck.” No model number or technical diagnosis needed. Include “Impress” so we can distinguish it from the standard Barista Express.

Free initial assessment. No obligation to proceed. Free printerless Royal Mail collection from your door.

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