Your Oracle should make your coffee routine easier, not bring it to a stop. If your Sage Oracle is not heating, the grinder or automatic tamping is not working, the steam wand has stopped steaming or the machine is leaking, Brew & Grind offers a free initial assessment to determine the fault, with no obligation to proceed with the repair.

A straightforward repair, with reassurance

Free initial assessment

We assess your machine to determine the fault. If the repair costs more than you expected, there is no obligation to go ahead.

Free printerless Royal Mail collection

We offer free collection from your door. No printer and no trip to the Post Office needed.

12-month repair warranty

Our repairs come with a 12-month warranty for reassurance beyond the repair itself.

What’s wrong with your Sage Oracle?

Grinder or automatic tamping not working

Grinder not starting, coffee not dispensing or the automatic tamping cycle failing to complete? Tell us which part of the grind, dose and tamp process has stopped working.

Not heating or not reaching temperature

If the Oracle does not reach its operating temperature or appears to stop heating, describe what the display shows and whether brewing, steaming or both are affected.

No water or coffee coming through

No water from the group head, coffee only dripping through or brewing stopping unexpectedly? Tell us what happens when you start an extraction.

Steam wand not working or automatic milk frothing problems

Weak steam, no steam or milk not reaching the selected temperature? Describe what happens during milk steaming and whether the problem occurs in automatic or manual use.

Leaking water

Tell us whether water appears around the portafilter, beneath the machine or elsewhere. Stop using the machine if water may be reaching electrical components.

Not turning on or tripping the electrics

Include any display message in your enquiry. If the machine trips the electrics, stop using it and unplug it if safe to do so. Do not repeatedly reset the supply to test it.

Tell us the make, model and fault

Use the form below with your contact details and a short description, such as “Sage Oracle, automatic tamping not working.” No model number or technical diagnosis needed. If you have an Oracle Touch rather than an Oracle, simply say so in your message.

Free initial assessment. No obligation to proceed. Free printerless Royal Mail collection from your door.

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