A touchscreen should make your coffee simpler, not stand between you and your next cup. If your Sage Barista Touch screen is not responding, the grinder is not working, no coffee is coming through or automatic milk steaming has stopped, Brew & Grind offers a free initial assessment to determine the fault, with no obligation to proceed with the repair.

A straightforward repair, with reassurance

Free initial assessment

We assess your machine to determine the fault. If the repair costs more than you expected, there is no obligation to go ahead.

Free printerless Royal Mail collection

We offer free collection from your door. No printer and no trip to the Post Office needed.

12-month repair warranty

Our repairs come with a 12-month warranty for reassurance beyond the repair itself.

What’s wrong with your Sage Barista Touch?

Touchscreen not responding or display problems

Screen blank, frozen or not responding to touch? Tell us what you see and whether the machine switches on. Include the wording of any error message.

Grinder not working or not dispensing coffee

Grinder staying silent, making unusual noises or running without delivering coffee? Describe what happens when you select the grind function.

No water or coffee coming through

Coffee only dripping through, poor water flow or brewing stopping unexpectedly? Tell us what happens when you select a drink and start brewing.

Automatic milk frothing not working

Milk not reaching the selected temperature, inconsistent frothing or a steaming cycle that stops early? Include the symptom in your enquiry and mention whether manual steaming is affected too.

Steam wand not working or weak steam

If the wand produces no steam or steam is weaker than usual, tell us whether the problem affects every milk drink or happens intermittently.

Leaking water or tripping the electrics

Tell us where any water appears. If water may be reaching electrical components, stop using the machine. If it trips the electrics, stop using it and unplug it if safe to do so. Do not repeatedly reset the supply to test it.

Tell us the make, model and fault

Use the enquiry form below with your contact details and a short description, such as “Sage Barista Touch, screen works but grinder will not start.” No model number or technical diagnosis needed. If you have a Barista Touch Impress, simply specify that model in your message.

Free initial assessment. No obligation to proceed. Free printerless Royal Mail collection from your door.

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