Your Barista Touch Impress should guide you towards a great coffee, not leave you stuck mid-drink. If the touchscreen is not responding, the grinder is not working, assisted tamping is causing problems or the steam wand has stopped steaming, Brew & Grind offers a free initial assessment to determine the fault, with no obligation to proceed with the repair.

A straightforward repair, with reassurance

Free initial assessment

We assess your machine to determine the fault. If the repair costs more than you expected, there is no obligation to go ahead.

Free printerless Royal Mail collection

We offer free collection from your door. No printer and no trip to the Post Office needed.

12-month repair warranty

Our repairs come with a 12-month warranty for reassurance beyond the repair itself.

What’s wrong with your Barista Touch Impress?

Touchscreen not responding or drink preparation stopping

Screen frozen, blank or not responding to your selections? Tell us where the process stops and include any message shown on the screen.

Grinder not working or dosing problems

If the grinder will not start, runs without dispensing coffee or the dosing process repeatedly fails to complete, describe what happens during the grind stage.

Assisted tamping problems

Tamping lever not moving normally or dose guidance not progressing after tamping? Tell us what you notice. Do not force a mechanism that feels stuck.

No water or coffee coming through

Poor water flow, coffee only dripping through or brewing stopping unexpectedly? Describe what happens when you start the extraction.

Automatic milk frothing or steam wand not working

Milk not reaching the selected temperature, inconsistent frothing, weak steam or no steam? Let us know whether it happens during automatic steaming, manual use or both.

Leaking water or power faults

Tell us where water appears or what happens when you switch the machine on. If water may be reaching electrical components, stop using it. If it trips the electrics, stop using it and unplug it if safe to do so. Do not repeatedly reset the supply to test it.

Tell us the make, model and fault

Use the enquiry form below with your contact details and a short description, such as “Sage Barista Touch Impress, dosing process will not complete.” No model number or technical diagnosis needed.

Free initial assessment. No obligation to proceed. Free printerless Royal Mail collection from your door.

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